Privacy Policy

Last updated: 13 September 2026

Daraj Wellness (“Daraj Wellness”, “we”, “our” or “us”) respects your privacy and handles personal data in accordance with applicable Singapore data protection requirements, including the Personal Data Protection Act 2012 (PDPA).

1. Who We Are

Daraj Wellness is a Singapore-registered business (UEN: 53509722X). Our website is darajwellness.com.

For privacy or data-protection enquiries, requests or complaints, contact our data protection contact at support@darajwellness.com.

2. Personal Data We May Collect

Depending on how you use our website, we may collect:

Name, email address, telephone number and billing or delivery address;
Order, product, payment-status, refund and customer-service information;
Account information where you create a website account;
Messages, reviews, feedback, form submissions and files you choose to send us;
Device, browser, IP address, referring page, website activity and cookie or analytics information;
Marketing preferences and information about how you interact with our communications.

Payment-card details are generally processed by our payment service providers. We do not intentionally store complete payment-card numbers on our own systems.

3. Why We Collect, Use and Disclose Personal Data

We may process personal data to:

Process payments, orders, delivery, returns, refunds and customer support;
Create and administer customer accounts;
Respond to enquiries, complaints and requests;
Prevent fraud, abuse, security incidents and unauthorised transactions;
Operate, secure, troubleshoot and improve our website and services;
Measure website performance and understand how customers use our site;
Send service messages and, where permitted, marketing communications;
Comply with legal, accounting, regulatory and record-keeping obligations;
Establish, exercise or defend legal claims.

4. Consent and Withdrawal

Where consent is required, we will collect, use or disclose personal data for the purposes notified to you. You may withdraw consent to optional uses, including marketing, by contacting us. Withdrawal does not affect processing already lawfully carried out and may affect our ability to provide a service where the information is necessary to fulfil your request or order.

5. Cookies, Analytics and Advertising Technologies

Our website may use cookies and similar technologies for essential site functions, preferences, analytics, fraud prevention and advertising measurement. If Google Analytics, Google Ads or similar advertising services are enabled, those providers may receive device, browser, cookie and interaction information in accordance with their own privacy terms and your consent choices where applicable.

For more information, please see our Cookie Policy.

6. Who We May Share Data With

We may disclose personal data only where reasonably necessary to service providers that help us operate the business, such as:

Website, hosting and ecommerce platform providers;
Payment processors and fraud-prevention providers;
Courier, fulfilment and logistics providers;
Email, customer-support and communications providers;
Analytics, advertising and performance-measurement providers where enabled;
Professional advisers, insurers, auditors or authorities where required by law.

These third parties process information for their own or our stated purposes and may have separate privacy policies.

7. Overseas Transfers

Some service providers may process or store personal data outside Singapore. Where the PDPA applies to an overseas transfer, we take reasonable steps to ensure the transferred data receives a standard of protection comparable to that required under Singapore law.

8. Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, tax, fraud prevention, dispute handling and legal obligations. Data that is no longer required will be deleted, anonymised or otherwise disposed of where reasonably practicable.

9. Security

We use reasonable administrative, technical and organisational safeguards to protect personal data. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Access and Correction

Subject to applicable law, you may request access to personal data we hold about you or ask us to correct inaccurate or incomplete data. We may need to verify your identity before acting on a request.

11. Marketing Communications

You may unsubscribe from optional marketing emails using the unsubscribe mechanism in the message or by contacting us. Service communications about an order, payment, delivery, account or security issue may still be sent where necessary.

12. Children

Our online store is intended for customers who can lawfully enter into purchase transactions. We do not knowingly seek to collect personal data from children for marketing purposes.

13. Third-Party Websites

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies, not this Privacy Policy.

14. Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be posted here with the date of the update.

15. Contact Us

Privacy / Data Protection Contact
Daraj Wellness (UEN: 53509722X)
Singapore
Email: support@darajwellness.com