Shipping & Delivery Policy

Last updated: 13 September 2026

This policy explains how orders placed through darajwellness.com are processed and delivered.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays may begin processing on the next business day.

2. Singapore Delivery

Estimated delivery within Singapore is generally 2–5 business days after dispatch, depending on the courier and delivery location.

3. International Delivery

Selected international destinations may be available at checkout. Estimated international delivery is generally 7–21 business days after dispatch, depending on destination, customs clearance and carrier conditions.

Some wellness or supplement products may be restricted from import into particular countries. Customers are responsible for ensuring that products ordered can lawfully be imported into the destination country.

4. Shipping Charges

Available delivery methods and shipping charges are shown during checkout before payment is completed. We do not intentionally add undisclosed delivery charges after an order is placed.

5. Customs, Duties and Taxes

For international orders, import duties, taxes, customs fees or brokerage charges may be imposed by the destination country. Unless expressly stated at checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.

6. Tracking

Tracking information will be provided where the chosen courier service supports tracking. Tracking events may take some time to appear after dispatch.

7. Delivery Address

Please check your delivery name, address, postal code and contact number carefully before submitting an order. If you notice an error, contact us as soon as possible. We cannot guarantee an address can be changed after an order has entered fulfilment or been handed to the courier.

8. Delivery Delays

Delivery dates are estimates and may be affected by customs, courier disruptions, weather, peak shopping periods, public holidays or other circumstances outside our reasonable control. If there is a material issue with your order, please contact us and we will assist with available tracking or courier information.

9. Lost, Damaged or Incorrect Parcels

If tracking indicates an issue, or if your parcel arrives damaged or incorrect, contact support@darajwellness.com. For damaged, defective, missing or incorrect items, please contact us within 48 hours of delivery and provide your order number and photographs where relevant.

10. Failed or Refused Delivery

If a parcel is returned because the address provided was incorrect, the parcel was unclaimed, delivery was refused, or destination customs requirements were not completed, reshipping fees may apply. Any refund will be handled under our Refund & Returns Policy.

11. Contact

Daraj Wellness
Email: support@darajwellness.com
Phone: +65 9851 5242